TERMS & CONDITIONS
A. Orders and shipment
Users must be 18 (eighteen) or more years of age (younger users can have authorizations of their representatives) to complete a purchase. All the orders on our website are subject to the Portuguese Law. We do our best to process your order in the same day (business day). However, it may take up to 3 business days for shipping confirmation.
B. Pick up orders
Items purchased on our website cannot be picked up in person. Except, non-approved returns, as per our Returns Policy (Section E).
C. Overseas orders (outside Portugal)
We ship worldwide via a major carrier or post office. The process may take up to 3 business days for shipping confirmation. Note that international shipments do not include import duties or customs fees.
D. Wholesale orders
Wholesale orders require initially a store approval by IMAGO. An e-mail shall be sent to email@example.com, introducing the wholeseller’s store. Upon approval, further information, including the lookbook and linesheet for the next collection will be provided.
E. Returns Policy
Items may be returned in exchange for other products of the same price, provided the item is unworn and in new condition upon return. The return shall be within 14 days of their original shipment date. Shipping and handling costs are not refundable, creditable or exchangeable. IMAGO will not provide return labels or cover any return shipping fees.
To process a return, please follow the following procedures:
1. Send an e-mail to firstname.lastname@example.org, informing your return.
2. Return to the following address: Rua D. João V, 15, 2º direito 1250-089 Lisboa
3. Wait for an e-mail confirming whether if the return was accepted. If the return is accepted, a new product will be shipped within 5 business days. IMAGO does not take responsibility of unavailability of sizes and products to be exchanged in returns. If the return is not accepted, the product may be recollected by the user.
F. Point of contact
All contacts shall be established using our e-mail address email@example.com. Replies may take up to 3 business days.
These Terms & Conditions are ruled by the Portuguese Law.